Aben To Go

Delete your account

You can delete your Aben To Go account at any time. Here is how, and exactly what happens when you do.

From the app

The quickest way, and it takes effect immediately:

  1. Open Aben To Go and sign in.
  2. Go to Account, then Settings.
  3. Scroll to the bottom and tap Delete your account.
  4. Enter your password to confirm.

We ask for your password because this cannot be undone, and an unlocked phone left on a table should not be enough to destroy someone's account.

If you cannot sign in

If you have uninstalled the app, forgotten your password, or lost access to your email, write to privacy@abentogo.co.uk from any address and tell us the email address on the account.

We will need to be reasonably satisfied you are the account holder before we erase anything — deleting the wrong person's account on the strength of an email would be worse than the problem it solves. We respond within one month, and usually within a few days.

What is erased

  • Your name, email address, phone number and password
  • Your saved delivery addresses
  • Your saved kitchens and dishes
  • Your notification history and any device tokens
  • If you run a kitchen: every verification document you sent us — your ID, food business registration and hygiene certificate — both the records and the files themselves

What we have to keep

Records of orders and payments. UK law requires business and tax records to be kept for around six years, and our accounts would not balance without them. After deletion these records no longer name you: they belong to an anonymous customer.

Reviews you left. A review is a statement about a kitchen, and removing ratings when a reviewer leaves would make every kitchen's rating misleading. The rating and comment stay; your name comes off them.

If you ran a kitchen, the storefront is taken offline and stops accepting orders. Its past orders stay on the record, for the same reason.

One thing we will not do

We will not delete an account while an order is still in progress — either one you have placed, or one your kitchen has taken and not yet fulfilled. Finish or cancel it first. Someone has paid for that food, and we are not going to leave them out of pocket to process a deletion a day sooner.

Questions

privacy@abentogo.co.uk — or read the full privacy notice.